Privacy Policy

Last updated: October 5, 2025

Your privacy is important to us. It is Crown Forged’s policy to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you, including across our website www.crownforged.com and other online platforms we operate.

We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents, where applicable.

1. Information We Collect

We collect personal information that you knowingly provide to us and data automatically sent by your devices when accessing our website.

Information You Provide

When you contact us, request a quote, or place an order, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Project or order details

  • Payment details (processed securely through third-party providers such as Squarespace, QuickBooks, or Square)

For B2B clients, we may collect business contact information (e.g., work email or phone number) to facilitate our professional relationship. Such data may not be subject to the same requirements as personal data under certain laws.

Automatically Collected Data

When you visit our website, certain information may be automatically collected, such as:

  • IP address and approximate geographic location

  • Browser type, operating system, and device information

  • Pages visited, date/time of access, and time spent on the site

  • Technical details related to performance or errors

This information helps us analyze site traffic, improve performance, and enhance your browsing experience. It is not used to personally identify you unless combined with additional data you provide.

2. How We Use Your Information

We collect and use personal information only as reasonably necessary to:

  • Communicate with you about quotes, orders, or custom projects

  • Provide, deliver, and invoice for our products and services

  • Maintain records and manage customer relationships

  • Improve our website, services, and customer experience

  • Prevent fraud and comply with legal obligations

  • With your consent, send occasional updates or marketing emails (opt-in only)

We do not sell or rent your personal data.
Our third-party providers are contractually obligated to process your data only for Crown Forged’s purposes and not for their own commercial use.

3. Cookies and Analytics

We use cookies and similar technologies to improve website performance and analyze usage trends.
Cookies are small text files stored on your device that help remember your preferences or track site analytics.

You can manage cookie preferences through your browser settings or via our cookie consent banner (where applicable).
We use Squarespace’s built-in analytics and may use Google Analytics with IP anonymization enabled to limit the collection of identifiable data.

4. Data Storage and Security

We store collected information in secure systems and apply reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

While no method of internet transmission is completely secure, we employ best practices and encryption wherever possible.
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours, where required by law.

5. Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this policy or to comply with legal and accounting obligations.

For example:

  • Order and invoice data may be retained for up to 7 years to comply with tax and record-keeping laws.

  • Marketing or contact information is retained until you unsubscribe or request deletion.

When data is no longer needed, it will be securely deleted or anonymized.

6. Disclosure to Third Parties

We may share personal information with:

  • Payment and accounting providers (Squarespace, QuickBooks, Square, PayPal)

  • Hosting and analytics providers (Squarespace, Google Analytics)

  • Shipping carriers or insurers for order fulfillment

  • Legal or regulatory authorities when required by law

All third parties are required to handle your data responsibly and only for the purpose provided.

7. International Data Transfers

Our website and business systems are hosted in the United States.
If you access our site from outside the U.S., you consent to your information being transferred and processed here.
We ensure that international transfers comply with applicable laws, using Standard Contractual Clauses or equivalent mechanisms when required.

8. Your Rights

You have the right to:

  • Request access to or correction of your personal data.

  • Request a copy of your data in a structured, machine-readable format (data portability).

  • Request restriction of processing in certain cases, such as when accuracy is contested.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your personal data, subject to legal retention requirements.

  • If you are a California resident, request details about what personal data we collect, use, or disclose, and opt out of any sale of personal information (we do not sell personal data).

  • File a complaint with a relevant data protection authority if you believe your rights have been violated.

To exercise these rights, contact us using the details below.
We will respond to all legitimate requests within 30 days, or as required by law.

9. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal data from minors.
If you believe a child has provided personal information, please contact us so we can delete it promptly.

10. External Links

Our website may contain links to third-party sites not operated by Crown Forged.
These sites have their own privacy practices, which we encourage you to review before submitting any personal information.

11. Updates to This Policy

We may revise this Privacy Policy periodically to reflect business or legal changes.
The updated version will be posted here with a new “Last updated” date.
Significant changes may be announced via website notice or email.

12. Contact Us

For privacy questions or to exercise your data rights, contact:

Crown Forged
Attn: Jeff B. Smith
📧 jeff@crownforged.com
📬 P.O. Box 7, 123 Etowah Center Dr.
Etowah, NC 28729
United States